Email-first. Self-service docs cover most pre-sale questions.

Response times are governed by your tier's SLA. We don't currently run a phone-tree or live chat — we run email, Slack (Standard+), and public documentation. The constraint here is a feature: a small founder-led team that responds personally beats a phone tree.

• Pilot inquiries / new business
  pilot@fonteum.com
  Discovery calls, pilot scoping, agreement walkthrough. Goes direct to founder.
• Sales / Standard + Enterprise tiers
  sales@fonteum.com
  Renewal questions, tier upgrades, contract scope changes.
• Active customer support
  support@fonteum.com
  Pilot tier: 1 business-day response target. Standard tier: 4-hour business-hours target plus dedicated Slack channel. Enterprise: per signed agreement.
• Security findings
  security@fonteum.com
  Acknowledgment within 2 business days. Full disclosure protocol on the /security page.
• Press / media inquiries
  press@fonteum.com
  Methodology questions, dataset citations, journalist requests.
• Data corrections
  corrections@fonteum.com
  Logged in our public corrections log. We do not silently change historical figures.

Most procurement questions are already answered

Before emailing, the following pages cover what most procurement and engineering teams ask first:

• /methodology — how every published figure was computed
• /data-provenance — the per-record provenance contract
• /sources — every registered source family with refresh cadence + ToS notes
• /refresh-cadence — how stale a record can be at any tier
• /research — every shipped study with downloadable CSV/JSON
• /security — data scope, infrastructure, vulnerability reporting
• /sla — uptime + response-time targets per tier
• /terms — standard B2B terms; pilot agreements supersede

• Pricing
• Security
• SLA
• Refresh cadence
• Terms